Brand Specialist - Consumer Affairs

Fuschl, Linz, Österreich, Vollzeit

Are you ready to enhance consumer experiences and manage global projects?

If yes, this role is for you! Join our Global Brand Marketing Team at our Red Bull HQ in Salzburg, Austria and create seamless brand interactions for Red Bull's digital platforms!

RESPONSIBILITIES

Areas that play to your strengths

All the responsibilities we'll trust you with:

UX FOCUS

You'll be responsible for guaranteeing top-notch and premium development and design of new ‘Contact Us Section’ across all locales on redbull.com.

SYSTEM AND MESSAGING OPTIMIZATION

You'll support the seamless integarzion of smart technologies into the backend while ensuring a premium consumer facing experience.

COUNTRY MANAGEMENT

You'll supervise the Global CRH ecosphere incl. Daily CRH Management in alignment with consumer affairs and act as main POC for country and HQ agent support.

BUSINESS NEED DEVELOPMENT

You'll be responsible for the strategic development of department specific support flows within the ‘Contact Us Section’.

BRAND ALIGNMENT AND CONSUMER EXPERIENCE

You'll Enhance Consumer Experience and Costumer Experiences across the end-to-end workflow in Consumer Request Handling.

REPORTING AND ANALYTICS

You'll monitor interactions and request submission and create regular reports on usage patterns, feedback and conversation analytics.

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• Bachelors degree
• English (any other languages advantage)
• Digital mindset with interest in new trends  
• Good organisational and planning skills   
• Excellent written and verbal communication  
• Great understanding of complex departmental structures
• Networking skills

Travel 0-10%

JOIN THE TEAM

Got what it takes?

In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.