Process & System Specialist (MDG & ERP)
Elsbethen, Linz, Österreich, Vollzeit
Do you have the required skills and passion to drive real impact at one of the most recognisable brands globally?
To strengthen our Operations Data & Process Governance Team at the Red Bull Global Headquarters, we are now looking for a smart and system-savvy person to join Master Data Support team.
In this role, you'll be the business support for our master data solution (MDG-M) in the Global Data department of Red Bull and you will also put your hands on projects, enhancements, testing and documentation.
RESPONSIBILITIES
Areas that play to your strengths
All the responsibilities we'll trust you with:
BUSINESS SUPPORT
You'll be responsible for master data system support for our departments in operations. You'll be the first touch point for the application end-users (mostly, but not only, internal employees). In addition, you'll be processing tickets (1st and 2nd level support) and follow-up on resolution status with system key users.
Furthermore, problem analysis is very important; you'll fix defects, fulfil requests, find solutions and eliminate errors. Documentation and seeking of solutions to prevent recurring incidents are also in scope. There will be an escalation / coordination of resolutions together with IT department and external consultants (3rd level support).
Finally, you’ll also ensure collaboration with operational teams, data owners, process owners and Key Users. Keep all relevant stakeholder up-to date on functionalities, processes, and documentation.
ENHANCEMENTS
In this role you'll help to further develop the system to meet the requirements of core users and business stakeholders. This includes requirements collection, analysis, prioritisation, documentation, and test coordination. Finally, you’ll translate the detailed business requirements into IT language and add required technical details.
TESTING & DOCUMENTATION
You’ll support the departments with the system upgrade test, with the tests of new developments and finally roll-outs to our Subsidiaries. To do so, you’ll help with the creation of system documentation to help users work independently as well as also supporting system training.
EXPERIENCE
Your areas of knowledge and expertise
that matter most for this role:
- 4+ years of experience in the field of business project management, project management, or master data management.
- Fluent command (3+ years) of Excel and SAP ERP (SD / MM).
- Familiarity with industry standards and (e.g.: JIRA, Confluence, ITSM, ARIS) best practices in data governance.
- Motivation to work in a team environment with the ability to communicate effectively with the team and stakeholders
- Solution-focused mindset and strong problem-solving thinking to develop innovative and sustainable solutions
- Fluent in English, German skills beneficial
Travel 0-10%
JOIN THE TEAM
Got what it takes?
In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.
Due to legal reasons, we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 2,605 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary. As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.
